The English translation of the Complaints Management page is for convenience purposes only. For any legal purposes, including the interpretation, only the German version shall prevail.
Complaints Management
The satisfaction of our customers is our top priority. The employees of BIT Capital GmbH are particularly committed to providing the best possible service and act with a high standard of professionalism and quality. A continuous and cooperative contact with our clients is extremely important to us. This also applies to our complaint management. We have established standards for the documentation of complaints and for dealing with them. We act in accordance with these standards and always handle complaints fairly, effectively and immediately. A complaint is any expression of dissatisfaction that a client or potential client addresses to BIT Capital GmbH in connection with our services.
You can send your complaint by mail to the following address:
BIT Capital GmbH
Compliance
Dircksenstraße 4
10179 Berlin
You can send your complaint by email to the following address: compliance@bitcap.com.
We will get back to you as soon as possible.
The handling of complaints is free of charge.
In addition, customers can also submit complaints to BaFin in accordance with § 4b FinDAG. The complaints must be submitted to BaFin by letter, fax or e-mail and should include the facts of the case and the reason for the complaint. The complaint should be addressed to:
Federal Financial Supervisory Authority
Graurheindorfer Strasse 108
53117 Bonn
Phone: +49 (0) 228 4108-0
Fax: +49 (0) 228 4108-62299
Email: poststelle@bafin.de